Acceptable Use Policy

Last Updated: February 17, 2025 · Version 2.0

1. Purpose

This Acceptable Use Policy (“AUP”) defines the acceptable and prohibited uses of the StoreSuite platform and related services (the “Service”) operated by Teleios IT Consulting Pty Ltd (Registration No. 2025/487193/07), trading as StoreSuite. By using the Service, you agree to comply with this policy.

2. Acceptable Use

StoreSuite is designed for legitimate business purposes, including but not limited to:

  • Managing inventory and stock levels across multiple locations
  • Production planning, work order management, and quality control
  • Customer relationship management (CRM) and lead tracking
  • Sales, quotes, and invoice processing
  • Supplier and procurement management
  • Employee management and role-based access control
  • Business reporting and analytics

3. Prohibited Activities

You may not use StoreSuite to:

  • Store or process data related to illegal activities
  • Transmit malware, viruses, or any harmful code
  • Attempt to access other users’ data, accounts, or tenant workspaces
  • Perform unauthorised security testing, vulnerability scanning, or penetration testing
  • Circumvent, disable, or interfere with security measures or access controls
  • Store prohibited content, including hate speech, illegal materials, or content that violates the rights of others
  • Send spam, unsolicited bulk communications, or phishing attempts
  • Impersonate others or misrepresent your identity or affiliation
  • Violate any applicable laws, regulations, or industry standards
  • Resell, redistribute, or sublicence the Service without prior written authorisation
  • Use automated means (bots, scrapers, crawlers) to access the Service beyond normal API usage
  • Attempt to reverse-engineer, decompile, or extract source code from the Service

4. Security Requirements

All users must:

  • Use strong passwords: Minimum 12 characters, combining letters, numbers, and symbols
  • Keep credentials confidential: Never share your login credentials, API keys, or access tokens with unauthorised parties
  • Report incidents: Notify us immediately at security@storesuite.co.za if you suspect any security incident or unauthorised access
  • Secure shared devices: Always log out when using shared or public devices
  • Protect API access: Store API keys securely and rotate them regularly; never commit them to public repositories

5. Resource Usage & Fair Use

Fair usage policies apply to all accounts to ensure consistent performance for all users:

Resource Limit
API rate limiting 100 requests per second per organisation. Requests exceeding this limit receive a 429 Too Many Requests response.
Products & materials Basic: 500 · Starter: 1,000 · Pro: Unlimited
Locations Basic: 3 · Starter: 10 · Pro: Unlimited
File storage Subject to fair-use limits per plan. Excessive usage may require review or an upgrade.

Excessive usage that negatively impacts other users may result in temporary throttling, a request for usage review, or a requirement to upgrade your plan.

6. Account Responsibilities

Account owners are responsible for:

  • All activity that occurs under their organisation’s account
  • Ensuring invited team members comply with this policy
  • Managing user permissions and access levels appropriately
  • Promptly removing access for users who no longer require it
  • Ensuring data entered into the Service complies with applicable laws

7. Enforcement

Violations of this policy may result in, at our sole discretion:

  • Warning: Written notice and a request for corrective action
  • Temporary suspension: Restricted access to the Service pending investigation
  • Permanent termination: Account closure without refund
  • Legal action: Reporting to law enforcement authorities where illegal activities are involved

We will make reasonable efforts to notify affected users before taking enforcement action, except where immediate action is necessary to protect the Service or other users.

8. Reporting Violations

If you become aware of any violations of this policy, please report them to:

9. Updates to This Policy

We may update this Acceptable Use Policy from time to time. Material changes will be communicated via email or through the Service. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

Questions about this policy?