Last Updated: February 17, 2025 · Version 2.0
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Teleios IT Consulting Pty Ltd (Registration No. 2025/487193/07), a company registered in the Republic of South Africa, trading as StoreSuite ("StoreSuite," "we," "our," or "us"), governing your access to and use of the StoreSuite cloud-based enterprise resource planning (ERP) platform, including the website at storesuite.co.za, web application at app.storesuite.co.za, and mobile applications (collectively, the "Service").
BY ACCESSING OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR USE THE SERVICE.
To use the Service, you must:
If you are using the Service on behalf of a company or organisation, you represent that you have the authority to bind that entity to these Terms.
To access the Service, you must create an account by providing accurate, complete, and current information. Account registration is only available through our web application at app.storesuite.co.za. Mobile applications are available for existing registered users only.
You are responsible for:
We are not liable for any loss or damage resulting from your failure to maintain the security of your account.
The account owner is responsible for all users invited to their organisation. The owner must ensure that:
The Service is offered on a subscription basis. Available plans include:
All plans include unlimited users at no additional per-user fee. Resource limits (products, BOMs, work orders) vary by plan. We reserve the right to modify pricing with at least 30 days' notice.
All fees are non-refundable except as expressly set out in our Refund Policy. No refunds or credits will be issued for partial months of service, downgrade refunds, or unused time. Limited exceptions (such as duplicate charges or billing errors) are described in our Refund Policy, which forms part of this agreement.
All fees are exclusive of applicable taxes unless otherwise stated. You are responsible for paying all applicable taxes.
You agree NOT to:
For full details, see our Acceptable Use Policy.
The StoreSuite software, design, documentation, branding, and all associated intellectual property remain the exclusive property of Teleios IT Consulting Pty Ltd. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for the duration of your subscription, solely for your internal business purposes.
You may not:
You retain all ownership rights to the data you upload, enter, or generate through StoreSuite ("Your Content"). We do not claim any ownership of Your Content. We process Your Content solely to provide the Service and as described in our Privacy Policy.
You are solely responsible for the accuracy, quality, and legality of all data you enter into StoreSuite. We do not verify, validate, or assume liability for the correctness of your inventory counts, financial figures, customer information, production records, or any other business data.
StoreSuite provides dashboards, reports, analytics, alerts, and other output based on the data you input. These outputs are provided for informational purposes only. You are solely responsible for any business decisions made using information from StoreSuite. We are not liable for any losses, damages, or adverse outcomes resulting from business decisions, actions, or omissions based on reports, calculations, forecasts, stock levels, production schedules, or any other output generated by the Service.
Your use of the Service is also governed by our Privacy Policy and Data Processing Agreement. By using the Service, you consent to our collection and use of data as described in these documents.
We target 99.9% uptime but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or factors beyond our control.
Support is provided via email at support@storesuite.co.za.
We reserve the right to modify, enhance, or discontinue features of the Service at any time. We will provide reasonable notice of material changes.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT DEFECTS WILL BE CORRECTED.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.
Neither party shall be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to: natural disasters, pandemics, war, terrorism, riots, government actions, power failures, internet or telecommunications failures, cyberattacks, or failures of third-party service providers (including cloud hosting, payment processors, and email services).
You agree to indemnify, defend, and hold harmless Teleios IT Consulting Pty Ltd, its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to:
You may cancel your subscription at any time from your account settings. Upon cancellation, access continues until the end of your current paid billing period. You remain responsible for any outstanding fees.
We may suspend or terminate your account immediately if you:
Upon termination:
These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. For users in the European Union, nothing in these Terms shall affect your mandatory statutory rights under GDPR or applicable consumer protection law.
Before filing any formal claim, you agree to contact us at legal@storesuite.co.za to attempt to resolve the dispute informally within 30 days.
If the dispute cannot be resolved informally, either party may submit it to binding arbitration in accordance with the Arbitration Act 42 of 1965 (South Africa). The seat of arbitration shall be Durban, KwaZulu-Natal, South Africa.
These Terms, together with the Privacy Policy, Refund Policy, Acceptable Use Policy, Cookie Policy, and Data Processing Agreement, constitute the entire agreement between you and Teleios IT Consulting Pty Ltd regarding the Service.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
By using the Service, you consent to receiving communications from us electronically, including via email and in-app notifications. You agree that all agreements, notices, disclosures, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing.
We reserve the right to modify these Terms at any time. Material changes will be communicated via email and/or in-app notification at least 30 days before they take effect. Continued use after the effective date constitutes acceptance. If you do not agree to the changes, you must cancel your subscription before the changes take effect.
For questions about these Terms, please contact us: